Joining one of our webinars? Make sure you're ready to go with our quick tips!
We want to make sure everyone can join us to learn from the leading voices tackling the climate emergency right now. If you're planning to join one of our webinars, please follow the steps below to make sure you're set for success!
Firewall settings - does your IT network allow you to access the webinar?
In some organisations, your IT team may have a firewall in place which monitors and protects web traffic in and out of the company.
Please ensure your IT team allows use of GotoWebinar by adjusting Firewall settings (see details below). This can be especially relevant for larger corporations:
If your IT team cannot adjust the Firewall settings, please ensure that you have a device with an external connection outside of firewalls that you can use to attend.
Device settings - does your device work with GotoWebinar?
Please ensure that the device you are intending to use to attend the webinar is set up correctly. This system check will check your browser, operating system and internet connection to make sure they will give you the best experience on our webinar.
Please note, the above test does not check your Firewall settings. Please ensure your IT team have reviewed the Firewall settings above in advance.
There is more documentation about system requirements available on the GotoWebinar website here.
Receiving emails about the webinar
Webinar details will be sent by customercare@gotowebinar.com. Please ensure your email provider allows these emails and make sure to always double check your Spam folder just in case it ends up there.
Are you experiencing issues connecting to the webinar?
If you are experiencing issues connecting to the webinar on the day, please run through the following steps to ensure you have everything set up correctly:
If you are still experiencing issues, you can contact GotoWebinar support directly here.
Click the 'Contact Support' button at the bottom of the page to request a callback or get a local phone number for your area. Support is available 24/7 but callback requests are not always immediate so ideally please call in.
Don't worry, if you're still unable to access we record all of our webinars and share those recordings with registrants so you won't miss out. Contact us at events@southpole.com if you have any questions.
