South Pole is committed to providing a good standard of quality of services to all our stakeholders. We strive for high standards in all aspects of our work. South Pole will take seriously any concern or complaint and will respond in an appropriate and timely manner.
We deal with any complaint by investigating the complaint and providing a response to the complainant within 21 calendar days. If additional time is required then the complainant will be informed. South Pole aims to complete all investigations and respond to the Complainant no later than 45 calendar days after receiving the original complaint.
If the Complainant is not satisfied with South Pole's response this should be raised with the South Pole Compliance Team who will advise the next steps as in certain jurisdictions the complaint can be escalated to external bodies